The 7 hours non-WSQ course is aimed at learners who will learn how to communicate with customers and give a positive impression whenever dealing with a customer. By doing this, the learner can create a positive experience of the organization and the customer service it provides. Everyone enjoys the experience of good customer service if they feel that the person serving them really wants to create the right impression, responds to them and gives them good information.

Upon completion, learners will receive a Certificate of Completion from FSI in Basic Competency in Create a Positive Customer Experience programme.